Hospitality & Tourism
The human factor in the hotel industry. The people associated with the tourist company are the only ones who can add value or subtract it before, during or after the experience of the client with the hotels, accommodations and restaurants. We are convinced that the strategy of differentiation required by the tourism sector must go hand to hand with the definition and application of Policies and strategies for the management of Human Resources, as well as the development and training of human capital of hotel establishments, accommodation And restoration. There is nothing that differentiates and loyalty more than the service provided by people in each and every one of the daily interactions with customers. This is how the client is willing to pay more and communicates his positive experience in networks Tourist products and services are “living things” like people. They need to evolve and improve to adapt to the dynamism of the market and the new expectations of customers. Implementing new ideas, technologies, methods or products that improve current ones, and / or the combination of different resources will add value to the public tourism business objectives.
What are we good at?
What services do we offer?
Business Intelligence Programs in Hospitality – Sales Increase Plans Up & Cross Selling – Business, Online Reputation and Customer Satisfaction Audits – Customer & Sales experience projects – A & B offer advice and resyling – HR Consulting – Recruitment, Selection – Evaluation of candidates through on-site and online assessment tests – compensation and incentive plans Definition and / or review of operational processes
Design, development and delivery of face-to-face, on-the-job and online training – Coaching and Shadowing processes – Creation and editing of content, videos and e-Learning programs.
Team building, Team Work, Simulation Game – Special activities for incentives and group animation – Dynamization of Business Conventions.
Customer satisfaction questionnaires in real time through online platform – Competence, behavioral and team role tests.- Reports 360º – Mystery Shopping and Mystery Call.
Comprehensive management of Bonuses and Credits for continuous training – Advice as an organizing entity – Own management platform
Restructuring – Individual relocation programs – Management of the professional career of managers and specialized personnel.
Headhunting & Executive Search of Managers and Managers – Selection and Recruitment – Assessment Center Individual and Group.
How do we get success?
We analyze the product, the services, the expectations of internal and external customers
We design and communicate possible solutions
We define strategies
Develop and train professionals
We accompany in the implementation
We set indicators and measure results
Areas of expertise
Achieve an integral improvement of the gastronomic offer in the hotels in qualitative, commercial and profitability terms.
Adopt attitudes and master techniques and practical resources to satisfy and customer loyalty by selling more. Master new tactical resources and sales psychology to effectively carry out the commercial role.
Create positive and unique multisensory experiences for clients by providing quality experiences to employees.
Provide professionals with the ability to recognize, interpret and adapt to the cultural cues of their clients and implement operational actions of adjustment in the customer service according to their customs.
Analysis, diagnosis and proposals for improvement actions to be implemented to ensure adequate quality standards.